The agreement
These terms govern the website design and development services ClinicCents provides to clinics and doctors in India, and your use of cliniccents.com.
By requesting a free design concept, engaging us for a project, or using this website, you agree to these terms. Where we issue a written quotation or project proposal, that document and these terms apply together; if they conflict, the quotation wins.
In these terms, "we", "us" and "ClinicCents" mean ClinicCents. "You" and "your" mean the clinic, practice, practitioner or person engaging us.
The free design concept
We offer a free design concept so you can see real work before spending anything. Here is exactly what that means.
- It is genuinely free. No card, no deposit, no obligation to proceed, and no charge if you decide not to.
- It is a concept, not a finished website. It illustrates design direction and structure. It is not hosted on your domain, is not connected to your systems, and is not a working site.
- We aim to deliver it within one working day of receiving your website address or clinic details. This is a target, not a guarantee — volume, holidays or incomplete information can delay it.
- We retain ownership of the concept unless and until you engage us and pay for the work. The concept is provided for your evaluation only.
- You may decline it for any reason or no reason, and you owe us nothing.
Fair use. The free concept is intended for clinics genuinely considering a website. We may decline requests from agencies, competitors or automated submissions, and we may limit repeated requests from the same clinic.
Our services
We design and build websites for clinics and doctors. Depending on the plan you choose, this may include:
The precise scope of your project — pages, features, revisions and timeline — is set out in the quotation we send you. Anything not listed there is out of scope.
What we do not provide
- Medical, clinical, legal, tax or regulatory advice of any kind.
- Any guarantee of search rankings, traffic volume, enquiry numbers or patient bookings.
- Advertising budget management, unless separately agreed in writing.
- Content translation, photography or videography, unless stated in your quotation.
What we need from you
Website projects stall for one reason more than any other: waiting on content. To keep to the timeline, you agree to:
- Provide content promptly — clinic details, treatment information, doctor qualifications, images, logos and any other material we request.
- Review and approve drafts and designs within a reasonable period, and give consolidated feedback rather than piecemeal changes.
- Ensure you have the rights to everything you send us, including photographs, logos, testimonials and text.
- Obtain patient consent in writing before supplying any patient photograph, before-and-after image, review or case detail for publication.
- Confirm clinical and regulatory accuracy of all medical claims, treatment descriptions, qualifications and pricing before we publish them.
- Provide access to your domain, hosting or existing website where the project requires it.
You are responsible for what your website says. We write and design based on the information you supply, but you are the medical professional. Final responsibility for the accuracy and regulatory compliance of all clinical content, claims and qualifications on your website rests with you.
Timelines
Our stated timeline is 7 to 14 working days from the point where we have received everything we need from you — not from the date you pay.
- The clock starts once content, images, approvals and access have all been provided.
- Delays in providing content, feedback or approvals extend the timeline correspondingly.
- Requests that go beyond the agreed scope may extend the timeline and require a revised quotation.
- We are not liable for delays caused by third parties such as domain registrars, hosting providers or payment gateways.
Fees and payment
Fees are set out in the written quotation we send you before any work begins. There are no hidden charges beyond that quotation.
- Advance payment is typically required before development begins. The amount is stated in your quotation.
- The balance is payable before the website goes live, unless agreed otherwise in writing.
- Taxes — all fees are exclusive of GST and any other applicable taxes, which are charged additionally where required.
- Third-party costs such as domain registration, hosting, premium plugins, stock imagery and advertising spend are your responsibility unless expressly included in your quotation.
- Recurring costs such as hosting or maintenance, where applicable, are billed separately and stated in advance.
Late or non-payment
Where an invoice remains unpaid beyond its due date, we may pause work, withhold delivery of files, or suspend a live website until payment is received. We will always contact you before doing so.
Revisions and changes
Your quotation states how many rounds of revision are included. A revision round means consolidated feedback on a delivered draft, addressed in one pass.
- Changes within the agreed scope are covered by the included revision rounds.
- Additional pages, features or treatments requested after the scope is agreed are chargeable and quoted separately.
- A change of direction after design approval — for example a new brand identity or a complete restructure — is treated as new work.
Cancellation and refunds
You may cancel a project at any time by telling us in writing, including on WhatsApp.
Refunds due are processed within 14 working days to the original payment method.
We may end a project ourselves where content or approvals are not provided for an extended period despite reminders, where fees remain unpaid, or where we are asked to publish content we consider misleading, unlawful or in breach of medical advertising rules. In those cases, fees for work already carried out remain payable.
Ownership of the work
Once your project is fully paid for:
- You own the final website — the design as delivered, and the content you supplied or approved.
- You own your brand assets — logo, photographs, text and any material you provided.
- We retain ownership of our underlying frameworks, code libraries, internal templates and design systems, which we reuse across projects. You receive a licence to use them as part of your website, not ownership of them.
- Third-party components such as fonts, plugins or stock images remain subject to their own licences.
Before full payment, all work remains our property.
Showing your project
We may display your website in our portfolio, case studies, social media and advertising, including screenshots and your clinic name. If you would prefer we did not, tell us and we will not.
No guarantee of results
We build websites designed to help patients understand, trust and contact your practice. We cannot and do not guarantee commercial outcomes.
- We do not guarantee any particular search engine ranking, position or visibility.
- We do not guarantee a number of enquiries, appointments, patients or revenue.
- Search engines, advertising platforms and social networks change their systems without notice, and those changes are outside our control.
- Results depend heavily on factors we do not control, including your pricing, location, competition, reviews, responsiveness to enquiries and advertising budget.
Any figures we mention — such as typical timelines or response times — describe our usual practice, not a contractual promise.
Liability
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence.
Subject to that:
- Our total liability in connection with a project is limited to the fees you have paid us for that project.
- We are not liable for indirect or consequential loss, including lost profit, lost patients, lost data or loss of goodwill.
- We are not liable for the acts, outages or failures of third-party providers such as hosting companies, domain registrars, WhatsApp, Google or Meta.
- We are not liable for loss arising from content you supplied, approved or instructed us to publish.
Your indemnity
You agree to indemnify us against claims arising from content you supplied — including claims relating to patient confidentiality, patient consent, medical advertising regulations, professional council rules, or third-party intellectual property.
Use of this website
The content of cliniccents.com — including its design, text, layouts and graphics — belongs to us and is protected by copyright.
- You may view and share our pages for your own evaluation.
- You may not copy, republish or reproduce our website design or content for commercial use without written permission.
- You may not attempt to interfere with, scrape or gain unauthorised access to this website or the systems behind it.
The example clinic names, treatments, prices, reviews and website mockups shown on our site are illustrative only. They do not represent real clinics, real patients or actual market pricing.
Privacy
How we handle your information is set out in our Privacy Policy, which forms part of these terms.
Where we process patient enquiries submitted through a website we built for you, you remain the data fiduciary for that patient data and we act as a processor on your instructions.
Changes, law and disputes
Changes to these terms
We may update these terms from time to time. The date at the top of this page shows the current version. Changes do not affect projects already quoted and agreed, which remain governed by the terms in force when the quotation was issued.
Governing law
These terms are governed by the laws of India. The courts at Hyderabad, Telangana have exclusive jurisdiction over any dispute arising from them.
Resolving problems
If something goes wrong, message us first. Most issues are resolved in a conversation, and we would far rather fix a problem than argue about one.
General
- If any part of these terms is found unenforceable, the rest continues to apply.
- Failing to enforce a term on one occasion does not waive our right to enforce it later.
- Neither party is liable for failures caused by events beyond reasonable control.
Anything here you want explained?
These terms exist to make expectations clear on both sides, not to catch anyone out. If a clause is unclear or you want something adjusted for your project, ask before you sign off on a quotation.